Kõik koolitused ühest kohast!

tk
Tagasi

PECB Certified ISO/IEC 20000 Lead Implementer

IT teenuste juhtimise koolitus võimaldab osalejatel saada põhiteadmised ja oskused IT teenuse juhtimissüsteemi (IT Service Management System – ITSMS) väljatöötamiseks ja rakendamiseks vastavalt rahvusvahelisele ISO/IEC 20000 standardile. Osalejad saavad hea ülevaate nii asutuse siseste kui väliste IT teenuste planeerimisest ning vastavate protsesside juurutamisest. Läbi praktiliste harjutuste ja juhtumianalüüside omandavad osalejad kogemuse IT teenuste edukaks juhtimiseks.

Koolitusele järgneval päeval on võimalik lisatasu eest sooritada rahvusvaheline sertifikaadieksam (inglise keeles).

Sihtrühm:

  • Infoturbe meeskonna liikmed
  • Keskastme juhid ja tippjuhid, kes vastutavad info turvalisuse eest
  • Infoturbejuhid, infoturbe konsultandid
  • IT audiitorid, vastavuskontrolli töötajad

Õpiväljundid:

  • Acknowledge the correlation between ISO/IEC 20000-1, ISO/IEC 20000-2 and other standards and regulatory framework
  • Master the concepts, approaches, methods and techniques used for the implementation and effective management of an ITSMS
  • Learn how to interpret the ISO/IEC 20000-1 requirements in the specific context of an organization
  • Learn how to support an organization to effectively plan, implement, manage, monitor and maintain an ITSMS
  • Acquire the expertise to advise an organization in implementing IT Service Management System best practices

Programm:

  • Day 1
    • Introduction to ISO/IEC 20000 and initiation of an ITSMS
    • Course objectives and structure
    • Normative and regulatory framework
    • Fundamentals of service management
    • Service Management System (SMS) based on ISO/IEC 20000
    • Initiating the SMS implementation
    • Understanding the organization and clarifying the SMS objectives
    • Analysis of existing management system
    • Formalization and approval of the SMS project
  • Day 2
    • Plan the implementation of an ITSMS
    • Service Management System
    • SMS scope
    • Policies for SMS
    • Management responsibility
    • Documentation requirements
    • Process design
    • Training, awareness and communication
  • Day 3
    • Implementation of an ITSMS
    • Implementation of new or changed services
    • Service delivery processes
    • Relationship Management
    • Resolution Process
    • Control Processes
  • Day 4
    • ITSMS monitoring, measurement, continuous improvement and preparation for a certification audit
    • Measurement of the SMS
    • Internal audit
    • Management Review
    • Continual improvement management
    • Preparing for the certification audit
    • Competence and evaluation of implementers
    • Closing the training
  • Day 5
    • Certification Exam

Koolitaja:

andro kullAndro Kull 

  • PECB Certified Trainer
  • CIS LI, CRISC, CISA, CISM, ABCP

Dr Andro Kull received his PhD degree from University of Tampere (Finland) in 2012. During 2012-2015 he worked part time at Tallinn University, Institute of Informatics as a lecturer preparing and leading IT risk management and information security courses for IT management master students.
Starting 2015, he joined Tallinn University of Technology as a lecturer for course Information and Cyber Security Assurance in Organisations under international cyber security master program. His research interests are connected with information security management discipline and include IT risk analysis, information security governance, IT auditing and information security assurance aspects, but also business continuity planning and critical infrastructure protection.
Andro has around 15 years practical work experience in public sector as IT specialist and IT manager, in financial sector as IT auditor and in energy sector as IT risk manager.

Eksami sooritamine ning sertifitseerimine on võimalik lisatasu eest (490€+km).

Lisainfo:

  • õppematerjale osaleja valikul kas digitaalselt (pdf) või paberkujul;
  • koolitaja konsultatsiooni õpitud teemade kohta e-posti teel pärast koolitust;
  • tunnistust koolitusel osalemise kohta;
  • sooje jooke koos küpsistega;
  • lõunasööki igal koolituspäeval;
  • soodushinnaga registreerimise võimalust järgmisele kalendrikoolitusele;
  • tasuta parkimist.

Küsin koolituse kohta lisainfot

Koolitusfirma tutvustus

IT Koolitus on juhtiv info- ja kommunikatsioonitehnoloogia ning IT projektijuhtimise koolitusteenuse pakkuja Baltikumis. Loen koolitusfirma kohta veel...

Osalen koolitusel

PECB Certified ISO/IEC 20000 Lead Implementer