ITIL 4 Managing Professional Transition

Delegates must already have either a ITIL v3 Expert certifcate obtained by passing the MALC exam or ITIL v2-v3 Bridging exam, or have achieved a minimum of 17 credits in the ITIL v3 qualification scheme.

The course is designed to give a deep understanding of the key concepts of the ITIL 4 framework to enable successful management of modern IT-enabled services. It is also designed to prepare delegates for the ITIL 4 Managing Professional Transition module examination which leads to the award of the ITIL 4 Managing Professional status. The exam, which is sat on the last day of the course, is a ‘closed book’ examination, 90 minutes in duration and consists of 40 multi-choice questions. Successful candidates will need to score 28 or more out of 40 to pass.

Specific course content will include:

• Main differences between ITIL v3’s five-stage lifecycle IT service management model and its 26 processes and functions, compared to ITIL 4’s service value system model and its 34 practices;
• SVS model and its components
• Key concepts of ITIL 4 advanced IT Specialist courses: Create, Deliver & Support; Drive Stakeholder Value; High Velocity IT; Direct, Plan & Improve
• High quality add-ons, including “how-tos” based on real-life examples from the best ITIL trainers in the world

Outcome

• From the ITIL 4 Specialist – High Velocity IT Module:
  • understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT;
  • understand the digital product lifecycle in terms of the ITIL ‘operating model’;
  • understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT.
• From the ITIL 4 Specialist – Drive Stakeholder Value Module:
  • understand how customer journeys are designed;
  • know how to foster stakeholder relationships;
  • know how to shape demand and define service offerings;
  • know how to onboard and offboard customers and users;
  • know how to act together to ensure continual value co-creation (service consumption / provisioning);
  • know how to realise and validate service value.
• From the ITIL 4 Strategist – Direct, Plan and Improve Module:
  • understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context;
  • understand the role of governance, risk and compliance and how to integrate the principles and methods into the service value system;
  • understand and know how to use the key principles and methods of Organizational Change Management to direct, plan and improve.

Trainer: Paul Wigzel

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• koolitust;
• õppematerjale;
• tunnistust;
• sertifikaadieksamit.

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• sooje jooke koos küpsistega;
• lõunasööki igal koolituspäeval.

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